Refund policy

Return & Refund Policy

At JAJA Design Studio, each order is created with care, and many of our products are personalized or made specifically for you. Because of the custom nature of our products, our return and refund policy is designed to address damaged, defective, or incorrectly produced items while protecting the time and materials invested in creating personalized orders.

Personalized & Custom Orders

All personalized, engraved, printed, monogrammed, custom-designed, and made-to-order products are considered final sale and are not eligible for return, exchange, or refund due to:

  • Change of mind
  • Incorrect size, color, wording, spelling, or personalization information submitted by the customer
  • Customer preference after the item has been produced
  • Minor variations that naturally occur in handmade, engraved, printed, or customized products

Customers are responsible for reviewing all personalization details carefully before submitting an order.

If JAJA Design Studio provides a design proof for approval, production will begin after the proof is approved. Once approved, the customer assumes responsibility for the spelling, layout, names, dates, wording, and other information shown on the approved proof.

JAJA Design Studio Errors

If we make an error in the production of your order, we will make it right.

Please contact us within 7 days of delivery if:

  • The personalization does not match the information you provided or approved
  • You received the wrong product
  • The product has a manufacturing or production defect
  • An item is missing from your order

Depending on the circumstances, JAJA Design Studio may provide a replacement, correction, store credit, or refund.

Damaged Items

If your order arrives damaged, please contact JAJA Design Studio within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged item
  • Photographs of the shipping box or packaging, when applicable

Please keep the damaged item and its original packaging until we have completed our review, as they may be needed for a shipping claim.

After reviewing the information provided, we may replace the item, issue store credit, or provide a refund when appropriate.

Non-Custom Merchandise

Unused, non-personalized merchandise may be eligible for return within 14 days of delivery, provided the item is:

  • Unused
  • Unworn
  • In its original condition
  • In its original packaging, when applicable

Customers must contact JAJA Design Studio before returning an item. Unauthorized returns may not be accepted.

Unless the return is the result of an error by JAJA Design Studio or a defective product, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Items That Cannot Be Returned

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect due to an error by JAJA Design Studio:

  • Personalized products
  • Custom-designed products
  • Engraved products
  • Monogrammed products
  • Made-to-order products
  • Bulk or special-order merchandise
  • Final-sale or clearance merchandise
  • Gift cards

Order Cancellations

Because customized orders may move into production quickly, cancellation requests should be submitted as soon as possible.

Orders that have not entered production may be eligible for cancellation.

Once materials have been ordered specifically for your project, a design has been approved, or production has begun, the order may no longer be canceled or may be subject to charges for work and materials already incurred.

Custom & Bulk Orders

Custom and bulk orders may require deposits, design work, special materials, or advance purchasing.

Any applicable deposit, cancellation, revision, production, or refund terms provided in the customer's custom quote or invoice will govern that order and may differ from this general policy.

Refund Processing

Approved refunds will be issued to the original form of payment whenever possible.

Please allow your bank, credit card company, or payment provider additional processing time after a refund has been issued.

Questions or Concerns

We want you to be happy with the quality of your JAJA Design Studio order. If there is a problem with your purchase, please contact us so we can review the situation and determine the best resolution.

JAJA Design Studio
Email: jajadesignstudio@gmail.com
Website: jajadesignstudio.com

Last updated: August 2026